第8章_1_质量管理_.pptVIP

IT项目管理 于华 yuh@gucas.ac.cn 北京 2009.1 Information TechnologyProject Management Yu Hua yuh@gucas.ac.cn 2009.1 Beijing Chapter 8 Quality management Quality Project Quality Management Quality is “the degree to which a set of inherent characteristics fulfill requirements” . Stated and implied needs are the inputs to developing project requirements. A critical element of quality management in the project context is to turn stakeholder needs, wants, and expectations into requirements through Stakeholder Analysis, performed during Project Scope Management. Project Management Quality Management Project Quality Management Vs. Product Quality Management Quality Vs. Grade Precision Vs. Accuracy Project Management Quality ManagementComplement but not Compliment Customer satisfaction – Understanding, managing, and influencing needs so that customer expectations are met or exceeded Prevention over inspection – The cost of avoiding mistakes is much less than the cost of correcting them Management responsibility – Success requires participation of all members of the team, but it is the responsibility of management to provide resources needed Processes within phases – Plan/Do/Check/Act cycle 8.1 Quality Planning 8.1.3 Quality Planning: Outputs Quality Management Plan Quality Metrics Quality Checklists Process Improvement Plan Quality Baseline Project Management Plan (Updates) 8.1.1 Quality Planning: Inputs 1 Enterprise Environmental Factors Organizational Process Assets Project Scope Statement Project Management Plan 8.1.2 Quality Planning: Tools and Techniques Cost-Benefit Analysis Benchmarking Design of Experiments Cost of Quality prevention costs appraisal costs failure costs Additional Quality Planning Tools 8.2 Perform Quality Assurance 8.2.3 Perform Quality Assurance: Outputs Requested Changes Recommended Corrective Actions Organizational Process Assets (Updates) Project Management Plan (Updates) 8.2.1 Perform Quality Assurance: Inputs Quality Management Plan