世界500强企业顾客满意度管理方案.pptVIP

Customer Satisfaction What is CS? Customer Satisfaction Customers about the products or services to you at least meet expectations by moving customers to increase the re-Raise Paying Rate affinity for the product or service to ensure that the state continues 1. Necessity and Applications of CS we provide our customers value that we consume and consume the final destination of the assessment contending Consumer Customer Shopper Stakeholder “Our products/services they provide effectiveness of usingTo find the final consumer (End-User)” Customer Why is it important for