景区服务英语Unit 3 Changing Room教学文稿.pptVIP

Unit 8 Invitation Lesson 1 Are you free this afternoon? Unit 3 Changing Room Module1 Accommodation I. Teaching Objectives(教学目标)： By the end of this unit, you should be able to（本单元你应该学会） 1. Learn how to communicate with the clerk to change the room in a hotel.（学会与服务员沟通换房） 2. Get a good understanding of the procedures of changing room service. .(掌握为顾客办理换房的程序） 3.Grasp new words and expressions about changing room service.(掌握为顾客办理换房的相关生词和短语） II Teaching Procedure Step1 Warm up Step2 Presentation Step3 Practice Step4 Summary Step5 Homework Step1 Warm up Most hotels have different kinds of facilities and services for guests．Besides the facilities inside the room the guests usually use food and beverage service，room service，laundry service，as well as sports and leisure facilities，such as swimming pool，sauna room，gym and so on．When checking in, the guest should know the opening time and fees if he wants to enjoy his stay in the hotel． 1.Match the words and the pictures A B C D 1) deluxe family room ( ) 2)three-bed room ( ) 3) single-bed room ( ) 4) twin-bed room/ a standard room ( ) Task3 Routine Dialogue 日常对话 Dialogue 1: Changing Room Situation: Amy is on a six-month holiday in China. She staying in Hangzhou West Lake Hotel now. Now the Front Desk is calling her to change her room. Pre-listening questions: 1.Why does she have to change her room? 2.What’s her new room number ? Dialogue 1答案 1.Because the air conditioning in her room will be repaired． 2.Room 883. Dialogue 1 (R: Receptionist A: Amy) R: Good afternoon, Amy. This is the Front desk. I’m afraid We’d have to have the air conditioning in your room repaired．We would like to ask you to change your loom．We are very sorry for the inconvenience． A：O.K. Well，I think I have no choice．What do you want me to do? R: What time is the most convenient for you to change rooms，Madam? A：I’m going out in about 5 minutes． R：