No 1-1 Email Etiquette Workshop 商务英语 教学文稿.ppt

Email Etiquette Workshop;Why is email etiquette important?;The elements of email etiquette;General Format: The Basics;General Format: Character Spacing;General Format: Addresses;Attachments;When your message is long;Elevator Summary and Table of Contents;Delivering Information About Meetings, Orientations, Processes;Delivering Bad News;Delivering Bad News;Writing a complaint ;Writing a complaint;Writing a complaint;Writing a complaint;Do not take your reader by surprise or press them to the wall;Flaming in emails;Keep flaming under control;When you need to flame;Responding to a flame;When Email Won’t Work