No.3 Chapter 3 oral communication 商务英语 教学文稿.ppt

Telephone English quiz Choose the right answer to complete the sentence: 1 When you pick up the phone to call someone you hear a ___.(ringer/dial tone/receiver). 2 If Im not home leave a message on my___ (directory /dial / answering machine). 3 Sally must be talking to her mom because I have been getting a__ (answer /chat /busy signal )for two hours. 4 I never answer my___ (cordless/ cell phone/ pay phone) while Im driving. Telephone English quiz 5 Im busy right now. Can you__ (hang up/ call back /telephone book) later? 6 You have to __(answer/ hang up/dial 0 ) for the operator. 7 I have a___ (receiver/ busy signal /cordless) so I can do the dishes and chat at the same time. 8 You will need a quarter or a phone card if you want to use the__ (cell phone/ pay phone/ pager). Telephone conversation Tips for telephone English: Polite greetings: Hi, howve you been? Nice to hear from you. Getting to the point: Im just calling to see if youd like to set up a meeting. So what can I do for you? Telephone conversation Tips for telephone English: Interrupting without insult May I interrupt you for a second? I would like to say something here. Allow me to make a point. Confirming Action Please let me confirm... So, let me make sure Ive got things straight... Chapter 3 Oral Communication Main contents Oral delivery skills Strategies for successful listening Strategies for successful speaking Several oral communication forms Oral delivery skills Pitch 音调： The pitch should be varied. falling pitch conveys certainty and rising pitch uncertainty. Rate 语速：Proper pause between major thought groups. Volume 音量：contrast in emphasis and controlled breathing Vocal quality 音质：relax the throat. Negative husky, throaty, weak, shrill, muffled Positivemellow, gentle, silvery, serene, cheerful Pause There can be an art in the use of a pause. I find nothing wrong with a pause. It does not have to be filled with a you know. This phrase, like so many others,” Byrd added,