Unit 14 索赔与 及理赔 商务信函的写作 PPT 外贸函电.ppt

Unit 14 Claim and Settlement索赔与理赔;14.1 Introduction（简介）;14.2 Writing Skills（写作技巧）;（3）说明由此而造成的不便，并请求对方解决 ; （5）表示希望对方及时解决或告知处理办法 ;（5）表示希望此种解决方式能让对方满意 ; （2）经过调查发现该事件另有原因 ; （4）对该损失再次表示遗憾或提出拒绝赔偿 ;如果未能对索赔进行及时、有效的处理，则应立即告知对方信已收到，并说明正在调查此事，以后会给出充分的答复。回复此类索赔信函的写作步骤及常见表达方式：; （3）表示正在调查此事 ;14.3 Specimen Letters（样函）; As we need the articles we ordered to complete deliveries to our own customers, we must ask you to arrange for the dispatch of replacements at once. We attach a list of the contents of case No.3, and shall be glad if you will check this with our Order and your copy of your Invoice. In the meantime, we are holding the above-mentioned case at your disposal, and please let us know what you wish us to do with it. Yours faithfully,;Letter 2：A reply to the claim on wrong goods Dear Sirs, Re: Your Order No.123 per s/s Prince Thank you for your letter of November 11. We were glad to know that the consignment was delivered promptly, but it was with great regret that we heard case No.3 did not contain the goods you ordered. On going into the matter we find that a mistake was indeed made in the packing, through a confusion of numbers, and we have arranged for the right goods to be dispatched to you at once. Relative documents will be mailed as soon as they are ready.; We have already cabled to inform you of this, and we enclose a copy of the telegram. We shall be grateful if you will keep case No.3 and contents until called for by the local agents of World Transport Ltd., our forwarding agents, whom we have instructed accordingly. Please accept our apologies for the trouble caused to you by the error. Yours faithfully,;Letter 3：Complaint for low quality Dear Sirs, The green beans under S/C No. AB046 dispatched on November 4, 2002 have arrived at our port yesterday. The Commodity Inspection