unit 12 抱怨 索赔及理赔 世纪商务英语 外贸函电教程文件.ppt

Part Five 2. Read the following letters and fill in the blanks with one of the prepositions given. to;  upon; of; without; in; for; by; plus;  on;  up Letter 1 Dear Sirs, Thanks for your prompt execution (1) our order No.432. We regret having to inform you that (2) checking, we found that the shipment was 200kg short delivered which can be evidenced (3) the survey report enclosed. As the sales season is coming very soon, please send us the short-shipped goods without delay. At the same time please accept our claim (4) you for our loss amounting (5) US$2 000 plus the inspection fee. Thank you in advance for your cooperation. Yours faithfully, to ______ against ___________ upon/on __________ by _______ of _______ LOGO LOGO Unit 12 Complaint, Claim and Settlement抱怨?索赔及理赔 世纪商务英语 外贸函电 Basic Knowledge Concerned Letter-writing Guide Other Commonly Used Expressions and Sentences Sample Letters Practical Training Part One Part Two Part Three Part Four Part Five Contents Part One The party making complaints aims at either the improvement of current products /services of their business partner, e.g. a supplier or a carrier, or the compensation for the losses caused by the wrongdoings of the business partner. Sometimes the two goals are combined when the party receiving complaints not only accepts the compensation request but also promises to deliver a better job in the future. Of course, the one who makes complaints does not always have reasonable grounds and sometimes will exaggerate the seriousness of a minor problem. Therefore the one who faces complaints needs to analyze the legitimacy of the charges using rational thinking of both business and ethics, and then respond in an appropriate manner. 1. The Purpose of Making Complaints Part One Generally there are three types of claims, namely, the trade claim, the transportation cla