剑桥商务英语用课件（全套）2011 Business English培训资料.ppt

Business English ;Unit 1 face to face;1.1 First Impression;Exercise D: introduction +small talk;Small talk What do you do? Have you just arrived? Did you have a good journey? Whereabouts do you come from in Argentina? what is your impression on our city? how is your family? can you tell me something about your home town? what do you think of Shanghai’s weather? what do you enjoy about your work? ;Exercise C offencen. 伤感情，伤害，冒犯，犯罪 handshake –v.握手 gymnastic-- a. 体操的 tricky--a.棘手的，奸诈的 course—n.过程，路线，行为，课程，疗程，一道菜, v. 追，奔 chew — v.咀嚼，沉思 counterpart—n.极相象的人，互为补充的人，对照物 formality—n.礼节 lighthearted – a.轻松的，漫不经心的;Being straightforward or reserved? Ted Washington is a manager of sales department of an American company. Recently he rejected two proposals about selling their products. One was proposed by an American employee Dell. The other was proposed by a Japanese one Gaoqiao Xiufu. These two proposals were quite different, and two employees were both optimistic and extremely hoped that their suggestions could be accepted by their manager. So when getting rejected, they almost broke down. ; After that ,Dell talked about his opinion with Ted. It seemed that there was a conflict between them. Dell stated the problem and disputed it with his manager. He also used a variety of methods, such as expressing fact ,listing figures and drawing charts, to illustrate his plan. In contrast ,Gaoqiao was so shocked and by such a direct rejection that he considered the conflict as distrust toward himself. Actually he planned to resign as soon as possible.;Questions for discussion 1.why were the reactions of the two employees so different? 2.If you were the people whose proposal was refused, what would you do ?;;Cross-cultural communication;Individualism (USA) /group orientation (collectivist (Peru)) Power distance (Sweden: more democratic France :high power distance) High-context (the need for prior relationship