酒店管理风险 Managing Risk——国际集团连锁酒店管理公司（叶予舜）.docxVIP

酒店管理风险 Managing Risk——国际集团连锁酒店管理公司编码管理风险参照资料Points分值Yes 是No 否N/A 不涉及1.0Risk Profile 风险档案General Definition: The hotel has clearly identified the potential risks and threats for its specific location, operations and stakeholders. The hotel has documented these risks and potential actions it plans to take in both the medium and short term. The hotel has a clear set of priorities and has identified targets for measuring risks and threats. Risk Profile activities are continuously reviewed and adjusted as necessary. 一般定义：酒店针对其具体的位置、经营运作情况及相关利益方，清晰的确定了潜在的风险和威胁。酒店已将这些风险及其在短期和中期内计划采取的可能的行动进行了文件存档。酒店有清晰的优先顺序，并已确定了衡量这些风险和威胁的目标。对风险档案的相关活动进行不断的回顾和必要的调整。1.1Actions have been taken to reduce identified risks. 已采取行动降低已确定的风险2　　　1.2The hotel identifies key customers and vendors. The hotel maintains strong relationships with customers and vendors and engages them in the practice of risk identification and mitigation. 酒店确定关键客户和供应商。酒店与这些关键客户和供应商发展和维持牢固的关系。1　　　1.3The hotels management, staff and contractors can provide documentation of how they are involved in developing the hotels strategy for managing emerging and evolving risks. 酒店的管理层、员工和承包商能够提供文档，证明他们怎样参与制定战略，以管理酒店中新生和演化中的风险1　　　1.4The hotel has identified threats to their operation in the following Risk Groups:酒店已确定在以下风险群组存在对酒店经营的威胁：2　　　1.4.1Security 治安1.4.2Fire Life Safety 消防生命安全1.4.3Crisis Management Natural Catastrophe 风险管理和自然灾害1.4.4Leisure Safety 休闲活动的安全1.4.5Guest Safety 客人的安全1.4.6Staff Safety 员工的安全1.4.7Data Privacy 数据隐私1.4.8Food Safety 食品安全1.5The hotel has reviewed likely threats to identify strengths and weaknesses. 酒店已经回顾了可能的威胁，以确定优势和弱势2　　　1.6Regular risk assessments are conducted for each area of risk.