医学--lssgbmodintrov.pptVIP

* Notes: * * * * * * Certification Process NEW for WWPTA from 2007 there is now a GB online exam that needs to be passed (80%) as well as training and project delivery to gain GB Cert ! - Any questions contact LSS MBB / LSS Director BB / MBB as of Feb 07 - no change. Potential upgrade on BB training material and on line exam is being reviewed in 2007, you will be notified in advance of any subsequent changes, as they take place * * * * * * * * * * * * For Lean, exposing the capability issues: “It’s hard to be aggressive if you don’t know who to hit.” - Lombardi * * * * NOTES: * * * * * NOTES: We can translate back and forth between these metrics… Sigma is the best metric as you will see it later. It implies variable data where yield and DPMO imply attribute (pass/fail) data where information is lost. BD is generally at a 3-4 sigma level for most of our processes. IT Customer Service is at 6 sigma. * * * * * NOTES: * * NOTES: * * * Six Sigma Methodology Overview * What is Six Sigma? Six Sigma can be defined as: A five-phase process improvement methodology that uses statistical analysis to drive decision-making A measure of process capability to meet your customer’s needs !! * D EFINE What is the Problem? What is the Critical to Quality (CTQ)? What does the Customer Expect? M EASURE Can I Measure It? How is my process performing? A NALYZE What is my current Process? What Are the Root Causes? I MPROVE How Can I fix those Root Causes? C ONTROL How Can I keep those Root Causes in Control, so I don’t have to fix them again? Six Sigma Methodology !! * Six Sigma leads to the critical knowledge: Y = f (X1 , X2 , X3 , X4 , ….) Process Output - CTQ Y Inputs xs What is Six Sigma? This relationship tells us how to adjust inputs to optimize results! !! * Focus of a project is to solve a business problem Affecting the success of the organization Affecting costs Affecting Employee or Customer satisfaction Impacting a Customer (external and/or inter