深圳创新消费维权新模式20120208（New mode of innovative consumer rights protection in Shenzhen 20120208）.docVIP

深圳创新消费维权新模New mode of innovative consumer rights protection in Shenzhen One new mode of innovation and consumer rights and build a harmonious Shenzhen Shenzhen industrial and commercial bureau 12315 complaint report center (Consumer Protection Office) Reform and innovation is the foundation of Shenzhen, the root of Shenzhen, and the soul of Shenzhen. Special economic zones are areas where special reforms can be made, especially in areas where innovation can be made, especially in open areas. Shenzhen city Industrial and Commercial Bureau to uphold this tradition and the spirit of the new situation in the development of the market economy and the protection of consumer rights, bold innovation, in 2007 June, the national industrial and commercial systems in advance in the scope of the citys circulation area widely established consumer service station, the full implementation of the new model of consumer protection work in consumer disputes the first settlement as the principle, the effective realization of the return of corporate social responsibility, to broaden the coverage of supervision in the field of consumer rights, enhance the administration of industry and commerce administrative execution. The implementation of the new mechanism of operators, consumers, regulators three-in-one consumer rights in Shenzhen city Industrial and Commercial Bureau, with consumer rights service station as the carrier, give full play to resolve consumer disputes, window to effectively promote corporate social responsibility of the regression function of the platform, provides a useful inspiration for the innovation of insurance regulatory work in the new period. First, the background of the idea of reconciliation first Under the new situation of building a harmonious society, protecting the legitimate rights and interests of consumers as one of the responsibilities of the administrative departments of industry and Commerce has gradually become an important task o