售后服务管理系统设计与实现.docxVIP

售后服务管理系统的设计与实现 摘 要 随着社会的发展、科技的进步，尤其是计算机的广泛流行，计算机的应用逐步从大量科学计算的巨量数据处理转变成了大规模的事务处理和大量的工作流的管理，由此便演化出了由pc机作为核心以及用数据库管理系统作开发环境的管理信息系统在海量的事务处理以及在工作流管理一些方面的运用，尤其是在企业售后服务管理中的使用备受人们关注。 设计与实现出基于MySQL数据库和JSP技术的售后服务管理系统是本系统的主要任务。因此该技术要求熟练驾驭：基于Web开发需求的各种技术，包含HTML、MySQL数据库、动态网站编程JSP技术知识等。本系统在方便厂商对产品和服务的质量进行追踪和管理的同时解决企业售后服务信息的更改完善等维护操作以促进商家积极投入且及时记录信息的一系列功能。 关键词：JSP；MYServer；售后服务管理系统；数据库 ABSTRACT Along with the technological progress and the social progress, the computer wide ranges popularization, the computer application changes large-scale business processing and to the work class management gradually particularly by large-scale science computations mass data processing, this has produced take the desktop computer as a core, take the database management system as development environments management information system in large-scale aspect and so on business processing and to work classs management applications, specially day by day receives peoples attention during the enterprise post-sale service managements application. This system of primary mission is the design develops one based on the JSP technology and MYSQL database enterprise post-sale service management system management systems. Its major technique request includes: Masters each technology which needs based on the Web development, including HTML, dynamic Website programming technology JSP, database MYSQLknowledge and so on. Mainly realizes the enterprise post-sale service information maintenance (to increase, deletion, revision and so on) to operate, may maintain the information including the product installment, the service, exchanges a purchase, pays a return visit, the suit and so on a series of activities to need the business to invest and the prompt record information positively. This system may also facilitate the manufacturer carries on tracing and the management to the product and the service quality. Key words：JSP MYSQL post-sale service management system management system database 目 录 1绪论 1 1.1系统开