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2017 ICM
Problem D: Optimizing the Passenger Throughput at an Airport Security
Checkpoint
Following the terrorist attacks in the US on September 11, 2001, airport security has
been significantly enhanced throughout the world. Airports have security checkpoints,
where passengers and their baggage are screened for explosives and other dangerous
items. The goals of these security measures are to prevent passengers from hijacking or
destroying aircraft and to keep all passengers safe during their travel. However, airlines
have a vested interest in maintaining a positive flying experience for passengers by
minimizing the time they spend waiting in line at a security checkpoint and waiting for
their flight. Therefore, there is a tension between desires to maximize security while
minimizing inconvenience to passengers.
During 2016, the U.S. Transportation Security Agency (TSA) came under sharp criticism
for extremely long lines, in particular at Chicago’s O’Hare international airport. Following
this public attention, the TSA invested in several modifications to their checkpoint
equipment and procedures and increased staffing in the more highly congested airports.
While these modifications were somewhat successful in reducing waiting times, it is
unclear how much cost the TSA incurred to implement the new measures and increase
staffing. In addition to the issues at O’Hare, there have also been incidents of
unexplained and unpredicted long lines at other airports, including airports that normally
have short wait times. This high variance in checkpoint lines can be extremely costly to
passengers as they decide between arriving unnecessarily early or potentially missing
their scheduled flight. Numerous news articles, including [1,2,3,4,5], describe some of
the issues associated with airport security checkpoints.
Your Internal Control Management (ICM) team has been contracted by the TSA to
review airport securi
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