管理学样本案例分析（英文版）.pptVIP

/cc2009/ Sample Case Overview Tutorial Manipulating the Balanced scorecard This case can be downloaded from the website /cc2009/ Four Steps First-Step Case overview Where IFS in Texas When Use balanced scorecard for performance evaluation Karl was promoted, and Michael take in charge of this branch First-Step Case overview Who Second-Step Case analysis What Michael choose last option for metrics, which is lower than before. Marry consider this decision isn’t reasonable and share her concerns with Michael, but Michael disagree her strongly Why Branch manager has the power to choose the indicators in the BSC Report Marry consider the action will reduce the bonus of everyone except Michael ,who will get high bonus next year Third-Step Make a Decision Go along with Michael Talk to Paul Parker Contact Karl Forth-Step Action Plan Action Plan Results Example (Contact to Karl): Inform him of the problem and ask his advice Any advice he gives must be viewed with the understanding that Karl is motivated by the bonus he will receive If the knowledge of this action gets out, Mary is likely to suffer detrimental consequences. She may be viewed as untrustworthy or a “tattletale.” Thank you /cc2009/