北京 提升一次性修复率和车间流程执行1.ppt

2011-05-17 After Sales Department /Fujian Daimler 关于提升一次性修复率及更好的执行和改善车间流程的工作报告 About ascension one-time repair rate and better execution and improve the workshop process work report 北京德奥达 2012年11月10日 目录 directory 一.目前我公司一次性修复率的现状 At present, the present situation of the one-time repair rate 二. 提高一次性修复率方法、不足与改进 Improve the one-time repair rate method, shortage and improvement 三.我公司现阶段执行的车间流程，执行中出现的问题 My company at present execution workshop process, the execution appears the question 四.我公司如何提升车间效率与客户满意度 My company how to improve manufacturing efficiency and customer satisfaction 一.现阶段我公司一次性修复率的现状At present, the present situation of the one-time repair rate 1.从数据对比看我公司一次性修复率比上一季 度有所提升，已经达到预期制定目标一次性 修复率在95%以上。 From the data contrast look at my company one-time repair rate than the last increase in the first quarter, and has achieved expected set goals one-time repair rate in more than 95%. 2.以后工作的工作将继续提升一次性修复率， 提高客户的满意度。 Future work will continue to ascend one-time repair rate, improve customer satisfaction. 2.目前我公司提高一次性修复率的方法At present I company improve one-time repair rate method 1．提高故障解决能力方面 Improve the ability of troubleshooting 2.提高维修的及时率方面 Improve maintenance timely rate 3.提升与改善维修质量方面 Ascension and improve the quality of maintenance 提高故障解决能力方面Improve the troubleshooting ability 1 增加服务顾问在接车时记录客户所描述故障现象的准确程度。对服务顾问定期做常见故障的培训。 Increase the service consultant in joint car record customers describe fault phenomenon of accuracy. To the service consultant regularly do common faults of training. 将实行进厂针对车辆故障制定检测人员，组建技术检测组专项负责疑难问题的检测与维修。 Will carry out into the factory for vehicle failure make testing personnel, establish technical detection group is responsible for the special problems of detection and maintenance. 技术检测组的组建将根据未来车辆的进厂辆进行人员的增添，进行员工的培训与挑选，根据不同的人员技能安排维修岗位。 Technical detection group will set up according to the vehicle into a factory personnel add, employee training and selected, according to the different personnel s