供应链管全套课件.ppt

Logistics Management Defined Components of Logistics Management Relationship of LogisticsActivities to Logistics Costs Customer service levels Transportation costs Warehousing costs Order processing/information systems costs Lot quantity costs Inventory carrying costs Key Logistics Activities Customer service Demand forecasting Inventory management Logistics communications Material handling Order processing Packaging Strategic Profit Model Future Challenges and Areas for Performance Improvement Supply Chain Management Strategic Planning Total Quality Management Just-in-Time Quick Response Efficient Consumer Response Logistics as a Competitive Weapon Future Challenges and Areas for Performance Improvement (cont.) Accounting for logistics costs Logistics as a boundary-spanning activity Global logistics Increasing skill requirements Logistics information systems Strategic alliances, partnerships, and outsourcing Green marketing and reverse logistics Supply Chain Management Elements and Key Decisions Types of Business Process Links Underlying Process Vision Fundamental Management Components Customer Relationship Management Customer service teams develop and implement customer partnering programs. Product/service agreements are established. New customer interfaces lead to improved communication and better predictions of customer demand and improve the way customers are serviced. Teams identify and eliminate sources of production variability. Key performance evaluation criteria (both level of service and customer profitability) are used to measure results. Customer Service Management Provides a single source of customer information, a point of contact for administration of the product/service agreement. Conveys real-time information through interface with product and distribution operations. Requires an on-line/real-time product and pricing information to assist customers with inquiries, order placement, and after-sales service. Includes front line technical servi