机上旅客理分析及服务优化.docVIP

编号 大学 毕业论文 题目 机上旅客心理分析及服务优化 学号 学院 专业 班级 指 副教授 二〇一七年六月 大学 本科毕业设计（论文）诚信承诺书 本人郑重声明：所呈交的毕业设计（论文）（题目：《机上旅客心理分析及服务优化》）是本人在导师的指导下独立进行研究所取得的成果。尽本人所知，除了毕业设计（论文）中特别加以标注引用的内容外，本毕业设计（论文）不包含任何其他个人或集体已经发表或撰写的成果作品。 作者签名： 年 月 日 （学号）： 机上旅客心理分析及服务优化 关键词：旅客心理，服务优化，案例分析 Psychological Analysis and Service Optimization of Passenger on the aircraft Abstract Now the development of society is getting faster and faster, and most travelers travel by means of civil aviation. Although Chinas civil aviation in all aspects than the level of other developed countries are still lacking, but Chinas transport level is still rising, then in the transport of passengers, how to meet the needs of passengers, the passengers psychology is how? The main study of this paper is the passengers in the process of aircraft, the performance of the various psychological state, through a number of case studies, to find out some of the lack of airlines, so as to improve the quality of service. As the reform and opening up, Chinas civil aviation enterprises are still in development, so we need to pass the aviation services industry and the psychological analysis of passengers in order to achieve the purpose of optimizing services. By reading the relevant psychology of the literature, to analyze a variety of passengers on the plane may produce some of the psychological activities and status, to predict the behavior of passengers may show, or did not show some of the unfavorable psychological activities, because every Personal character is not the same, so the face of the same type of service can show the attitude is not the same. This time also need to randomly select the crowd to do some psychological tests, so as to distinguish between the characteristics of different groups of people account for this type of proportion, after the object of research, according to the corresponding measures to improve the quality of service and effectiveness. Key words:Passenger psychology; Serv