Balance scorecardmetrics for Regional Catalyst self DELAN区域催化剂自delan平衡计分卡指标.docVIP

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Balance scorecardmetrics for Regional Catalyst self DELAN区域催化剂自delan平衡计分卡指标.doc

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Balance scorecardmetrics for Regional Catalyst self DELAN区域催化剂自delan平衡计分卡指标

Balance scorecard metrics for Regional Catalyst self-evaluation Understanding the types of metrics Strategic objectives and missions are normally defined in relatively ‘soft’ terms, while objective assessment demands ‘hard’ measurements. Expressing strategic performance in terms of hard measurements is perhaps the most difficult aspect of Balanced Scorecard. Numerical measurements must be used where possible, but where these are impossible or meaningless then other techniques can be used that give a quantitative measure. In this system we have used: Ratings - these are agreed assessments of a parameter on a scale from 0 - 5 (where 0=none and 5=max) unless a different scale is specifically stated List count - where we count the number of items that can be listed Traffic light - to identify elements that are green (good), red (bad), or yellow (marginal) Multipliers - where items of differing types are being counted and the type has a bearing, then the item count is weighted by using the stated multipliers Completing the scorecard The next four sections describe the metrics in detail for each of the four balanced scorecard perspectives. The data is then entered on a spreadsheet or database. Most of the sections can be completed by the Regional Catalyst themselves, or any organisation intending to become a DBE Regional Catalyst. Some of the sections on customer perspective require interviews (ideally independent) with other organisations. Financial perspective Business model The sources of organisational income that enable the RC to operate Total annual income - amount in euro Analysis of income by source: Public sector direct funding - amount in euro Public sector project funding - amount in euro Private sector sponsorship - amount in euro Earned income from private sector clients - amount in euro Other income (list) - amount in euro Annual operating costs - amount in euro Percentage of costs that are fixed overheads - percentage of operating costs Re