国际商务英语口语实训Module 10 Complaints, Claim and Settlement.ppt

Module 10.3 Claims Settlement (2) Group work Divide the class in pairs and choose one pair to act out before class. You’re the sales manager who sells various kinds of cotton and polyesters, different colors of cloth, bleached cloth and napkins on behalf of Shanghai New Union Textiles Imp. Exp. Corporation known as NUTEX. Now a businessman from German has lodged a claim against you for delivering the wrong colors. Because he has placed a large order for US$100?000 worth of your products, you don’t want to lose such a customer, so you discuss with him about the terms of the claims carefully. In the end you have settled his claim satisfactorily. Practical Training Thanks Module 10.2 Raising a Claim for Damage 2. Play your role according to the clues given in the brackets. The buyer= A; The seller= B A: May I speak to Mr. Gray? B: Speaking. Who is that? A: This is Yang Jian from Ocean Import Export Company. Mr. Gray, we have something unpleasant to complain and (1)?__________________________ （希望能尽快得到解决。） B: What seems to be the problem? A: We have to complain that goods in this shipment (2)?________________________ （与合同里规定的标准不符。） Practical Training hope?it?can?be?settled?as?soon?as?possible are?not?up?to?the?contract?standard Module 10.2 Raising a Claim for Damage 2. Play your role according to the clues given in the brackets. B: (3)?_________________________________ （要求对方给出详情。） A: We have inspected the goods and found the quality of your coffee is not in conformity with that stipulated in the contract. (4)?______________________ （质量明显和我们协议的样品不同。） B: Really? It doesn’t seem possible. (5)_____________________（说明你们的质量控制体系很严格。） A: I sent you the pictures in e-mail just now. B: Oh, let me check. Can I call you later? A: Sure. Practical Training Please?give?me?the?details. The?quality?is?obviously?different?from?the?approved?sample. We?have?a?very?strict?quality?control?system. Module 10.2 Raising a Claim for Damage 3. Acting out You are Mr. Li who finds th