酒店英语学习情境一前厅服务英语12 Checking in.pptVIP

学习情境一：前厅服务英语 学习任务: 为客人办理入住登记 Name : Betty Job: Receptionist Responsibility: To help guests check in and make a comfortable stay for guests Contents Learning Objectives 学习目标 Working Procedures 工作程序 Smile warmly and welcome guests 热情微笑着欢迎宾客 Verify guests’ first and last names 核实宾客的姓名 Confirm the reservation information 确认预订的主要信息 Circle the rate 圈出房价 Ask guests to sign their initials next to the room rate 请宾客在房价旁签名 Ask guests to sign their registration card 请宾客在入住登记表上签名 Working Knowledge 工作知识(1) 1.For the guest with a reservation, the receptionist should confirm with him/her the reservation details: Room type 房间类型 Room rate 房间价格 Length of stay 住店日期 Working Knowledge 工作知识(1) For the walk-in guest, the receptionist should ask the following questions: How many nights 要住几个晚上 How many people in the party 一共多少位客人 What kind of room 需要什么类型房间 Working Knowledge 工作知识(2) Hotel Task 酒店任务 Suppose you are Betty, now you’re going to help the guest check in. Please perform the task according to the hints below with your partners. Words to know Useful expressions 1. Helping the Guest check in 帮助客人登记入住 (1) Do you have a reservation with us, sir? (2) Just a moment, please. Ill check our reservation record. (3) Could you fill out the registration form, please? (4) Could you sign here, please? (5) Here’s your key. Its room 401,on the fourth floor.. (6) A bellman will show you to your room. Useful expressions 2. Asking information of the guest 询问客人信息 (1) May I have your nationality, please? (2) Could you spell your name, please? (3) May I see your passport, please? Useful expressions 3. Express wishes to the guest 表达祝愿 (1) I hope/Hope you will enjoy your room/stay here. (2) Have an enjoyable stay! (3) Please enjoy your stay here. Activity 1. Match the pictures with the following vocabulary. Then explain what’s happening in ea