酒店英语学习情境一前厅服务英语17 Answering Gues’s Inquiries.pptVIP

学习情境一：前厅服务英语 学习任务: 回答宾客咨询 Name : Judy Job: Concierge Responsibility: To answer guests’ inquiries and satisfy guests’ needs. Contents Learning Objectives 学习目标 Working Procedures 工作程序 Listen carefully 仔细聆听 Understand guests‘ requests 了解宾客需要 Give a response 作出回应 Recommend hotel facilities 推荐酒店设施 Working Knowledge 工作知识(1) 1.The main qualities of a concierge Working Knowledge 工作知识(2) 2. Some useful phrases used in giving directions Working Knowledge 工作知识(3) 3. Some services that a concierge should do are as followings Hotel Task 酒店任务 Suppose you are Judy, now you’re ready to answer the guest’s inquiries. Please perform the task according to the hints below with your partner. Words to know recommend vt. 推荐 upstairs 楼上 straight 直的 left 左边 downstairs 楼下 lobby n. 大堂 right 右边 corridor n. 走廊 basement n. 地下室 hold 举行 conference 会议 next to 紧邻 at the end of 在…的尽头 hall 礼堂, 会堂; 大厅 multi- functional 多功能的 Guest inquiries 宾客咨询 Useful expressions 1. Giving directions 指引方向 (1) The public phone is beside the elevator. (2) If you take a taxi, it will take you 15 minutes. (3) You may go there by train. Here is the timetable. (4) Walk down the street and turn left at the corner. (5) It is in conference room 4 on the third floor. Useful expressions 2. Offering services 提供服务 (1) Our meeting rooms can seat up to 80 people. (2) We have all the latest audio-visual equipment. (3) We have several different arrangements we can offer. Activity 1. Here are two cards with information about hotel rooms and facilities. Work with your partner and practice asking and answering questions according to the cards. 下面是关于酒店房间和设施信息的两张小卡片。根据卡片的内容，与同伴操练问答练习。 Activity 1. Here are two cards with information about hotel rooms and facilities. Work with your partner and practice asking and an