西餐宴会服务知识问答题.docVIP

西餐宴会服务知识问答题及参考答案 （一） Translate the following into English：（汉译英） 我们这儿提供欧式早餐、美式早餐，你喜欢哪一种？ We serve Continental breakfast American breakfast. Which would you like ? Answer the following question：（问答） What should you do if you spill a beverage or some soup on a guest’s clothes? Apologize first. Give the guest two or three solutions to choose from. Comply with the guest‘s request（free laundry） Apologize again.（thank the quest for understanding）. Answer the following question：（问答） How many styles of western food service are there? English style, Russian style, American style and French style. （二） 1.Translate the following into English：（汉译英） 我们提供各式果汁：西红柿汁、橙汁、菠萝汁，请问您喜欢哪一种？ A variety of fruit juices are served here, we have tomato juice, orange juice, pineapple juice. What is your preference？ 2. Answer the following question：（问答） what should you do if a guest gives you something as a souvenir？ A. Say thanks first. B. Refuse it in tactful way. C. If the guest insists, accept it and hand it over to the management. 3.Answer the following question：（问答） What are the most common seating arrangements for western banquets?（Fore at least） U shape, T shape, I shape, E shape, 回shape,－－shape （三） 1.Translate the following into English：（汉译英） 我们提供以下饮料：软饮、鸡尾酒、葡萄酒、威士忌、白兰地 We provide the following：soft drinks, cocktails, wines, whiskeys, Brandies or liqueurs. Which would you like? 2.Answer the following question：（问答） what should you do if a quest complains about the quality of the food? Check the food first. Report it to the chef or supervisors. Make a substitution sonable explanation. 3.Answer the following question：（问答） What is French service? The waiter stands on the left side of the questsand serves guests holding a tray with a serving spoon and a fork on it. He starts serving by offering the food form left side of them, and lets the quests serve themselves. （四） 1.Translate the following into English：（问答） 早餐包括著煮蛋、炒蛋、煎蛋、卧蛋，您要哪一种？ Breakfast contains boiled eg