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Wal-Mart China Associates Engagement Survey Result Presentation Nov., 2005 Agenda Why Measure Employee Engagement? Wal-Mart Associate Opinion Survey Introduction Survey Background : Why Do We Conduct the Survey? Participant Profile Survey Methodology Interpreting the Results Key Findings Engagement Results Positive Areas Need-to-improved Areas Benchmarks and Comparison Suggested Initiatives Best Practices for Achieving Sustained Engagement Results What Will Improve if Engagement Score is Increased? Why Measure Employee Engagement? Improving Business Results Through Engaging People Why Engagement Matters:Business Needs Why Engagement Matters:Employee Needs Wal-Mart Associate Opinion Survey Introduction Survey Background: Why Do We Conduct the Survey? The Associate Opinion Survey is a very important part of the Grass Roots process. It lets us look, in an objective way, at how associates feel about working at Wal-Mart. It lets us measure whether we’ve done a good job over time of helping to make Wal-Mart a better place to work. It provides a foundation for the Grass Roots meetings, giving managers direction for their discussions. And it tells us where to concentrate our resources in order to raise our associate engagement the most over time. Participants Profile – By Division Participant Profile – By Grade Engagement ? Satisfaction Engagement Background What is Engagement? Engagement is the state of emotional and intellectual involvement or commitment of an employee to an organization. Significant research and experience show strong evidence that higher levels of Engagement combined with appropriate capability produce stronger business results and sustainable competitive advantage. Engaged employees are productive, innovative and take ownership of their results. Three key behaviours indicate strong Engagement. The Engagement Model Interpreting the Engagement Score In the Engagement Survey, employees responded to each item by indicating their level of agreeme