Working in Partnership - Scottish Government：在合作伙伴的苏格兰政府工作.pptVIP

Working in Partnership Presentation by: Helen Barton, Housing and Communities Director, Albyn HS And Caroline MacAskill, Head of Service North, Cairn HA Working in Partnership Initial thoughts/ideas Why What Where When How Our context Cairn Stock 1,400 in Highlands 180 in Caithness Inverness based Albyn Stock 2,500 in Highlands 112 in Caithness Invergordon based Existing joint working initiatives Working in Partnership Turning ideas into reality Identifying what can Cairn HA provide for Albyn HS Tenants and vice versa Cairn HA could provide - Housing Management Services; Estate Management Function, Anti Social Behaviour, Assistance with Housing Benefit Forms, Arrangements for paying rent arrears for Cairn and Albyn tenants Albyn HS could provide Property Maintenance Services for Cairn and Albyn tenants A more responsive service to tenants Stock growth in other areas – resources stretched Working in Partnership Selling the idea What might the benefits be? Local Officers dealing with local issues A local presence for tenants Ability to react to complaints quicker A build up knowledge of the stock in Caithness Property Maintenance of both Cairn and Albyn houses would continue to be undertaken by local contractors. Less Property Maintenance Officer time spend on the A9 and more in Caithness dealing direct with tenants and contractors Working in Partnership What happened next: Tenant consultation Feedback Partnership Agreement Appointment of MO Launch Working in Partnership Challenges Cairn HA restructured Service HO went on long term sick leave and subsequently retired Accessing IT Benefits Staff time saved, able to re-allocate to other areas Helped to absorb Provides a strong local presence Emphasises close working relationships Working in Partnership What happens now Pilot period Monitor Review Amend Feedback