Active (Empathic) Listening - ELC - home：主动（移情）听力ELC回家.pptVIP

Active (Empathic) Listening Centralia College Leadership Development Program The Essence of Empathic Listening: “Seek first to understand, then be understood.”—St Francis of Assisi How do we “listen?” We prepare for our next opportunity to talk How do we “listen?” We prepare for our next opportunity to talk; We listen defensively (to counter-punch) How do we “listen?” We prepare for our next opportunity to talk; We listen defensively (to counter-punch); We try to immediately solve the problem How do we “listen?” We prepare for our next opportunity to talk; We listen defensively (to counter-pu