Active (Empathic) Listening - ELC - home：主动（移情）听力ELC回家.ppt

Active (Empathic) Listening Centralia College Leadership Development Program The Essence of Empathic Listening: “Seek first to understand, then be understood.”—St Francis of Assisi How do we “listen?” We prepare for our next opportunity to talk How do we “listen?” We prepare for our next opportunity to talk; We listen defensively (to counter-punch) How do we “listen?” We prepare for our next opportunity to talk; We listen defensively (to counter-punch); We try to immediately solve the problem How do we “listen?” We prepare for our next opportunity to talk; We listen defensively (to counter-punch); We try to immediately solve the problem; We listen autobiographically How do we “listen?” We prepare for our next opportunity to talk; We listen defensively (to counter-punch); We try to immediately solve the problem; We listen autobiographically; We probe, evaluate, and advise to get a quick result or to meet our own agenda How do we “listen?” We prepare for our next opportunity to talk; We listen defensively (to counter-punch); We try to immediately solve the problem; We listen autobiographically; We probe, evaluate, and advise to get a quick result or to meet our own agenda; We listen to issues but not for “interests.” Have you ever heard…? “When I was a kid, I got good grades, held a job and played sports.” When I was a kid, I never….” “When I was your age, I never…” The Better Way: Active (Empathic) Listening Listen Intently (“I’m here”) Empathy with the Speaker (“I understand”) Summarize Frequently (feelings and content) The Better Way: Active (Empathic) Listening Listen Intently (“I’m here”) Empathy with the Speaker (“I understand”) Summarize Frequently (feelings and content) When people really open up, they often will solve their own problems. * * *