上海市英语中级口译资格第一阶段考试.doc

上海市英语中级口译资格证书第一阶段考试 SECTION 1: LISTENING TEST （40 minutes） Part A: Spot Dictation Directions: In this part of the test, you will hear a passage and read the same passage with blanks in it. Fill in each of the blanks with the words you have heard on the tape. Write your answer in the corresponding space in your ANSWER BOOKLET. Remember you will hear the passage ONLY ONCE. As long as we are in a relationship, there is the potential for lasting happiness as well as for serious conflict. This applies at work, ______________(1) , and at home. The simple fact is that relationships are not always ________________(2) sailing. Conflict can lead to anger, hostility, and further conflicts. On the other hand, it can be used ad __________________(3) for solving problems. For example, you can handle conflict by _______________(4) that the problem exists, smoothing it over, or trying to overpower the other person. These, of course, will ___________（5） win or lose situations. But when you resolve conflict through collaboration and compromise, you can achieve _______________(6) situations. In today’s lecture, I shall outline a few steps on ________________(7) transform a conflict into a solution in which both parties win. First _______________(8). Explain the problem to the other party. You should ___________(9) the conflict. It’s hard to fix something before ____________(10) on what is broken. Second, understand all points of view. Ste aside your own opinions for a moment and _________(11) to understand the other points of view. When people feel that they have been heard, they’re often more ________________(12). Third, brainstorm. Dream up as many solutions as you can and _______________(13) them one by one. This step will require _______________(14). Talk about which solutions will work and _______________(15) they will be to implement. Your solutions need to be acceptable by both parties, so you should be prepared to __________(16). Later, you’ll need to review the ______