中英文酒店服务实训教程第4章商务中心.pptxVIP

Practical English for Hotel Service;Chapter 4 Business Center;Practical training 1: Secretarial Service;If a guest is waiting for copying, he might ask: “Would you mind me smoking here?” How do you think the following two answers? Which one is better and why? A Sir, don’t smoke here please. B Sir, smoking is permitted outside in the patio(露台) area. ;Practical training 1: Secretarial Service;Practical training 1: Secretarial Service;Michael Brown from Dell, a guest in Room 1308, wants to make some photo copies and staple them. He requires for 2 copies of the contract in black and white with A4 size paper (1 yuan/page) which should be taken away now, and 10 copies of some pages in black and white with A3 size paper (2 yuan/page) which should be sent to the Conference Hall at 3:45p.m. this afternoon. You are a receptionist and receive his call. ? Now, please stimulate a dialogue according to the situation. ;A: Good afternoon, sir. ????????1???????? (请问有什么可以帮忙吗?) B: Good afternoon. ????????2????????. (我想要复印这些文件。) A: ????????3????????. (嗯，先生，你的原稿不是很清晰。) I’m afraid the copy will not be very good. B: Just try one page and let me see. A: OK. How about this one, sir? B: Good, that’s a little better. ????????4????????? (顺便问一下，我可以把它缩小一点吗？) A: No problem. How small would you like it, please? B: ????????5????????. (缩小一半。) A: I see. Now you can find that this comes out quite well. B: That’s fine. A: ????????6????????? (先生，你想复印多少份呢?) B: Four copies, please. A: ????????7????????? (先生，需要我装订起来吗?) B: Yes, please. What’s the charge? A: RMB 8, sir. B: Here you are. A: Thank you, sir. Here is the receipt. Please keep it. ;1. What can I do for you? 2. I’d like to have these documents photocopied. 3. Well, your manuscript is not very clear, sir. 4. By the way, can you reduce it? 5. Half the size. 6. How many copies do you want, sir? 7. Would you like me to staple them, sir?;Make up a dialogue according to the following situation: Bradley from HP, a guest in Room 1609, needs to scan a