mscrm工业设备行当计划.pptVIP

* * 客户价值分析：客户类别管理 Page * 客户价值分析：客户金额二八法则分析 Page * 客户价值分析：忠实客户逐年走势图 Page * 销售员绩效考核 团队员工绩效考核 个人KPI报表 部门KPI报表 图表形式业绩分析 示例: 销售员绩效分析 示例: 产品销售排名与同比比较 销售区域分析 Page * 销售区域分析 Page * 广维分析 Page * 客户系统收益 Page * 灵活科学对于客户进行价值分析； 科学的对于业务员进行绩效考核； 方便快捷的报表部署； 多种方式的数据展示（图形、表格、钻取…）； 科学、完整的微软BI技术支持协助IT人员快速正确的建立个性化的Cube纬度； 完善的与第三方BI分析软件的接口； Page * Q A * * * * * Microsoft CRM is used by the thousands of companies around the world, in every size and type of company. This slide shows a small sample of the kinds of small businesses , midsized companies , and large enterprises that are using the Microsoft CRM today. [Note re small business logos: the lower two logos are Neuva Economia Forum and Shamballa Jewels] [Transition to MicroSports] * This slide depicts the common architectural approach to Contact Center technologies. This architecture is merely representative of common architectures and should not be considered prescriptive or the advice of Microsoft. It is merely for discussion purposes. Most major components found in contact centers are represented in this diagram including: ACD (Automatic Call Distributor); this could also be called a switch or PBX. This system accepts calls and routes them to the right agent. CRM System – agent desktop powered through Microsoft Dynamics CRM CTI (Computer-Telephony Integration) – this provides “screen pop” that pulls information from a database and automatically presents it to an agent when they accept a call. Microsoft maintains strategic relationships with most of the leading switch/ACD/PBX vendors so CTI is very simple. Several leading firms have built OOB connectors (see partner slide) IVR (Interactive Voice Response) – these systems provide automatic responses to prompts. CC Apps – these are often Workforce management, quality monitoring, and other administrative applications important to contact centers Integration to key back-end systems like ERP, legacy apps (i.e. billing), and Line-of-Business applications li