工作监管的技能 ppt.pptVIP

Marketing Conference 2001\Day2.ppt Marketing Conference 2001\Day2.ppt 督导技巧培训Welcome to Supervisory Skills Training 培训内容 作为督导/经理人员的您 You as a Supervisor/Manager 领导作用 Leadership 时间管理 Time Management 作为督导/经理人员的您You as a Supervisor/Manager Definition of Management 管理的定义 The management process 管理的过程 Skills for effective management 有效管理的技能 Responsibilities of a supervisor / manager 督导/经理的职责 Management 管理 Management is the process of designing and maintaining an environment in which individuals, working together in groups, efficiently accomplish selected aims. 规划和建立一个使个体之间相互合作以有效达到指定目标的环境，其过程即为管理。 So anybody who does what the definition described is a manager. 从事定义中所描述的人即为管理者。 Management is the process of using what you have to achieve what you want. 管理是运用你之所有去获得你之所求的过程。 Your assets and resources你的资产与资源 人People 钱Money 时间Time 信息Information 操作体系/步骤/方法 Process/ Procedures / methods 能源Energy 材料Materials 设备Equipment Management Functions 管理职能 FUNCTION 1 – PLANNING 职能1—计划 Involves selecting missions and objectives and the actions to achieve them. 选择任务和目标并且设计为达到目标而采取的行动方案 It requires decision making. i.e choosing future courses of actions from among alternatives 需要决策力，例如：从多种被选方案中选择将采用的行动方案 设立目标(SMART) Setting objective 具体的、可衡量的、可达到的、有关的及时间限制 分析当前情况 Analyze the current situation 分析优势和阻碍 Analyze the strength and weakness 确定行动方案 Confirm action plan FUNCTION 2 – ORGANISING 职能2 – 组织 FUNCTION 3 – LEADING 职能3–领导 FUNCTION 4 – CONTROLLING 职能4 – 控制 Distribution of Time per Function by Organizational Level不同管理层次对管理功能的时间分配 The Management Process 管理的过程 Technical skill: knowledge in activities involving methods, processes and procedures 技术技能：能够运用特定的程序、技巧和知识去指导员工 Human skills: Ability to work with people, cooperative effort, teamwork 人际技能：与他人沟通以取得更好工作表现。激励、领导和作思想工作 Conceptual skill: See “big p