《管理学原理》英语教学课件chapter13-foundations of control.pptVIP

郭志文 2001 Copyright 郭志文 2001 Copyright CHAPTER 13 Foundations of Control * * 郭志文 2001 Copyright * Chapter Objectives (1) Describe the four directions in which organizational communication can flow Identify five common communication networks Explain the purpose of a management information system (MIS) Differentiate between data and information Outline the key elements in designing an MIS Explain how MIS is changing the manger’s job and communications in organizations Describe how budgets are used as control tools * 郭志文 2001 Copyright * Chapter Objectives (2) Explain what the various financial ratios measure Describe TQM control charts Explain how to determine the most economic order quantity Identify six performance appraisal methods List behaviors related to effective disciplining Describe the organizational factors that serve as indirect behavioral controls Common Communication Networks Chain Y Wheel Circle All-channel * Networks and Evaluation Criteria CRITERIA CHAIN Y NETWORKS WHEEL CIRCLE ALL CHANNEL Speed Accuracy Emergence of leader Morale Moderate High Moderate Moderate Moderate High Moderate Moderate Fast High High Low Slow Low None High Fast Moderate None High * Grapevine Pipelines Y D C B A Single strand (Each tells one other.) A Gossip (One tells all.) A B C D E F G H I J K A Probability (Each randomly tells others.) F K G E C N D J H I x A C Cluster (Some tell selected others; most typical.) D F B I J * * 郭志文 2001 Copyright * MIS Makes Data Usable Disorganized Data are organized into Information then screened for relevance and meaningfulness to become Information Usable for Manager * 郭志文 2001 Copyright * Steps in Designing an MIS MIS Design information processing Aggregate the decisions Analyze information requirements Analyze the decision system Matching Information Requirements with Managerial Level Characteristics of Information Source Scope Level of Aggregation Time Horizons External Very Wide External Future Top Man- a