绩效管制之绩效面谈（英文版）.pdfVIP

ASKING THE RIGHT QUESTIONS A Performance Management Primer ❧ Nancy Botaitis and Maureen O’Dea-Haynes Goals ❧ Introduce and demonstrate the management tool ❧ Have fun ! What Is It? ❧ A series of questions that helps you formulate a plan for collecting and analyzing data ❧ Work in Progress When to Use ❧ Track specific/local information about a broader performance measure ❧ Track unique/local measures that aren’t necessarily tied to a broader measure Get the Following Results (What’s in It for Me?) As you formulate your plan ❧ What information to collect ❧ Why we need it ❧ Who will collect it ❧ When we will collect it ❧ How to collect it The Tool Also…... ❧ Generates team discussion ❧ Identifies existing resources and what’s needed ❧ Helps make choices ❧ Puts everyone on the same page Materials You Will Receive ❧ Case study ❧ Tool (series of questions) ❧ Blank worksheet ❧ Sample answers •Break Into Groups and Take a Few Minutes to Read the Case Study For Steps 1-3 ❧ Use case study and tool 1a Why Collect the Info? (Related to business customer satisfaction) ❧ Center continuous quality improvement plan 1b. What Will We Use It For? ❧ Identifying areas of customer satisfaction/dissatisfaction 1c. What Decisions Will We Make Based on This Info? ❧ Areas to work on to improve business customer satisfaction I.E., Changes to employer semina