酒店情景英文演练.docxVIP

Guest Reservationist Receptionist Bellboy Cashier Business center clerk 1.（打电话预定。Reservationist和客人） Reservationist: Good morning, Grant Hyatt Hotel Reservations. How may I help you? G: Yes. Do you have a double room available from November 1st to 5th? R: Just a moment, please. I will check the room availability…Sorry to have kept you waiting. Since it’s the peak season now, all our double rooms are booked up on November 1st.Would you mind having a junior suite instead? And from November 2nd on, we do have a double room available for you. G: well, fine. What’s the rate, please? R: For junior s