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The New Physics of Financial ServicesUnderstanding how artificial intelligence is transforming the financial ecosystemPart of the Future of Financial Services series | Prepared in collaboration with DeloitteAugust 2018IntroductionsForewordConsistent with the World Economic Forum’s mission of applying a multistakeholder approach to address issues of global impact, creating this report involved extensive outreach and dialogue with numerous organizations and individuals. They included the Forum’s Financial Services, Innovation and Technology communities, and professionals from academia and the public sector. The outreach involved over 200 interviews and six international workshop sessions, encouraging collaborative dialogue to discuss insights and opportunities concerning the impact of artificial intelligence within the financial services industry.The holistic and global content of this report would not be as rich without the support of, and contributions from, the subject matter experts who assisted in shaping our thoughts about the future of the impact of AI on the future of the financial services industry. In particular, we thank this project’s Steering Committee and Working Group, who played an invaluable role with their expertise and patient mentorship. Also critical has been the ongoing institutional support for this initiative from the World Economic Forum and the leadership of our chairman, whose vision of the Fourth Industrial Revolution has been inspirational to this work.Finally, we are grateful to Deloitte Consulting LLP in the United States, an entity within the Deloitte1 network, for its generous commitment and support in its capacity as the official professional services adviser to the World Economic Forum for this project.ContactFor feedback or questions, please contact:1 Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (a UK private company limited by guarantee [“DTTL”]), its network of member firms and their related entitie
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