Scenario - Sam M. Walton College of Business - University of精品分析.pptVIP

* * * * * * * * * * * * * Business-procedural knowledge defined as applying application-based procedures to execute a business process or support a business task (Kang and Santhanam 2003). BPK focuses on enterprise-wide business processes and is distinct from the application knowledge levels (tool-command, tool-procedural, or tool-conceptual knowledge) which address the structure of the application and the user interface specifics of using it to complete specific low-level tasks. BPK focuses on understanding and effectively operating the ES in the enterprise’s overall business context. Defin