卫福部全人照护（HolisticHealthCare）.pptVIP

全人醫療夢幻急診 1 A pre-hospital care service that could reach people at a reasonable timing and efficiently transport the right people to the right place with the right time. ‘smiling faces’ waiting at the triage counter and caring doctors managing each and every patient. Reasonable waiting time for non-critical patients or great wait management system. 全人醫療夢幻急診 2 Zero missed or misdiagnosis and zero complaints - zero defect medicine Good complaint management system The practitioners too should always be ready for any disaster or mass casualty incidences. 1st Class resuscitation for collapsed patients. 全人醫療夢幻急診 3 Widespread evidence-based practice, up-to-date knowledge of initiation of immediate medical management and stabilization for all diseases and injury. Produce world-class products of research and development which improves patient care significantly. 急診全人醫療的重要 EM will be placed at a great pedestal in the eyes of both medical fraternity and people . EM is a critical success factor for a complete total healthcare system. A holistic approach which embraces total quality care is the way forward for a good medical system. 回到急診現實狀況 360° feedback for EP in Singapore Emerg Med J 2007;24:574–575 全人醫療原則 Above All, Do No Harm Treat the Whole Person Respect the Healing Power of the Patient Empower the Patient Emphasize Prevention Provide Culturally Competent Care NURSING CLINICS OF NORTH AMERICA 2002;37(1):123-33 課程大綱 何謂全人醫療？ 全人醫療在專科的運用 全人醫療與六大核心能力 六大核心能力與全人醫療 Patient Care Medical Knowledge Practice-Based Learning Interpersonal Skills Professionalism Systems-Based Practice 生理 心理 社會 人際關係與溝通技巧 人際關係 跨部門和醫療同仁的關係 部門內的關係，團隊合作和合作技能 病人及家屬的照護經驗 溝通技巧 抱怨處理和服務補救 衝突管理 危機資源管理 告知壞消息 顧及多元文化的醫病溝通 談判技巧 體制下的臨床工作 臨床資訊系統 電腦醫囑 臨床決策支援 電子病歷 醫療資訊整合 急診管理 契約與執業模式 病人流量和處理速度 財務原則 人力資源管理 體制下的臨床工作 急診運作 政策與流程 急診資料搜集與營運指標 急診安全,保全與暴力 健康照護整合 臨終與安寧照護 長期照護 門診服務 體制下的臨床工作 規定/法律 醫院評鑑及緊急醫療能力分級評定 合乎法規與報告要求 病人隱私 知情同意,照護容量和拒絕治療 緊急醫療救護法 外部品質指標 風險管理 法律責任和訴訟 醫療責任保險 減少風險 健康照護的發展趨勢