新编饭店实用英语听说教本.pptVIP

新编饭店实用英语听说教程 主编：赵 丽 制作：李晓新 2010年1月 新编饭店实用英语听说教程 Unit One Front Office Unit Two Housekeeping Unit Three Food and Beverages Unit Four Shopping Arcade Unit Five Recreation and Fitness Center Unit Six Beauty Parlor Unit Seven Hotel Service Unit OneFront Office Part A: Reservation Check-in Part B: Bell Service Part C: Information Desk Switchboard Part D: Checking-out Part E: Handling Complaints Part A: Reservation Check-in Pre-questions: 1. What can reservationist say when greeting the guests and offering help to the guests? 2. What information should be obtained when the guests want to make room reservation? Part A: Reservation Check-in 3. If the hotel is fully booked, how would the reservationist refuse the booking politely? 4. Do hotels give preferential rates to group reservations? 5. What should the receptionist do when the guests check in? Part A: Reservation Check-in Conversations Section 1 Key Words Expressions reserve v. [riz?:v] 预定 type n. [taip] 种类 fine adj. [fain] 太好了 repeat v. [ripi:t] 重复 room rate房价 stay v. n. [stei] 逗留 Part A: Reservation Check-in reservation n. [?rez?vei∫?n] 预定 include v. [inklu:d] 包括 address n. [?dres] 地址 exactly adv. [iɡz?ktli] 确切地、精确地 single room单人间 look forward to期待 Part A: Reservation Check-in Section 2 Key Words Expressions deduction n. [did?k∫?n] 折扣 discount n. [diskaunt] 折扣 September n.[s?ptemb?] 九月 group reservation团体预定 Part A: Reservation Check-in special adj. [spe∫?l] 特殊的 marvelous adj. [mɑ:vil?s] 太好了、太棒了 double room双人间 Part A: Reservation Check-in Section 3 Key Words Expressions extend v. [ikstend] 延长 April n. [eipr?l] 四月 Sydney n. [sidni] 悉尼 possible adj. [p?s?bl] 可能 charge v. [t∫ɑ:d?] 收费 fill in a form添表格 Part A: Reservation Check-in suite n. [swi:t] 套间 stay v. n. [stei] 逗留 Australia n. [?streilj?] 澳大利亚 madam n. [m?d?m] 夫人 go ahead请吧 Part A: Reservation Check-in Section 4 Key Words Expressions inform v. [inf?:m] 通知 unexpected adj. [?nikspektid] 想不到的，意外的 happen v. 发生 Canada n. [k?n?d?]