浅析企业员工关系管理论文.doc

l 摘要 PAGE I 泰 山 学 院 本科毕业论文 浅析企业员工关系管理 所 在 学 院 管理学院 专 业 名 称 公共事业管理 申请学士学位所属学科 管理学 完 成 日 期 二〇一三年五月二十一日 摘要 PAGE I 摘要 由于市场经济的发展和人才竞争的加剧，员工关系管理作为人力资源管理新兴的一个特定领域逐渐引起了我国越来越多企业的重视，但在实际运作中却仍存在着许多需要加强的地方。员工关系管理主要是采用一种柔性的管理手段，通过激励沟通等有效途径，为企业的发展建立一种积极和谐的员工关系，提高员工满意度，从而实现企业与员工共同进步。本文在借鉴原有的研究成果上做出了进一步的理论概括，首先分析了员工关系管理的研究背景、意义与国内外的研究概况和员工关系的概念界定及主要内容，其次在了解员工关系管理理论的基础上探讨了我国的发展现状和运作中存在的问题及如何完善员工关系管理，最后进行了总结和发展展望。 关键字：员工关系管理，激励沟通，员工满意度，企业文化 Abstract PAGE II Abstract Because of the development of market economy and talent competition, employee relationship management as a specific area of human resources management gradually attracts more and more business’ attention .Employee relationship management mainly adopts a flexible manage method, through the effective ways of encouragement and communication to establish a positive and harmonious employee relations for the development of enterprises and the improvement of employee satisfaction, so that enterprises and employees would achieve common progress. Based on the original research results this paper further summarizes the theory. First, it analyses the research background and significance and the research situation of internal and external and the definition of the concept and the main contents. Next it bases on understanding the concept of employee relationship management theory discusses the present situation and development’s issues in China and how to improve the employee relationship management. Last, it has a theoretical summary and the prospect of development. Keywords: employee relationship management, encourage and communicate, employee satisfaction , enterprise culture PAGE V 目录 目录 TOC \o 1-3 \h \z \u HYPERLINK \l _Toc357621666 1绪论 PAGEREF _Toc357621666 \h 1 HYPERLINK \l _Toc357621667 1.1研究背景与研究意义 PAGEREF _Toc357621667 \h 1 HYPERLINK \l _Toc357621668 1.1.1研究背景 PAGEREF _Toc3576216