酒店员工英语手册.docVIP

员工英语手册 Staff English Handbook  培训部 编 Edited By Training Office Contents 目 录 Part One Elementary English 公共英语 Ⅰ Courtesy Service English 礼仪英语………………………01 Ⅱ Hotel Facilities 酒店设施…………………………………03 Ⅲ Situational Responses情景应答…………………………..04 Part Two Service English For Each Department 部门岗位英语 1、Front Office 前厅……………………………………………..07 2、F＆B 餐饮部………………………………………………….11 ⅰ Chinese Restaurant 中餐…………………………………………………….. 11 ⅱ Italian Restaurant＆Teppanyaki 意餐及铁餐..……………………………….13 ⅲ The Bar酒吧…………………………