涉外秘书-Unit-3.ppt

Practical English Course for Foreign-oriented Secretary Effective Telecommunications Study Objectives 学习用英语与公司同事?客户进行电话沟通的技巧 学习用英语接听及拨打电话的常用语 了解办公室接听电话的基本礼仪 掌握电话留言及备忘录的写作格式与规范 Tips for Preparing a Business Call Remember that a business telephone call is comprised of three components, the beginning introduction, the middle bulk of the call, and the end summing up. Say everything that you need to in order to explain your reason for calling. State when you will return the call or request that the other person call you back. If you have to leave a message, be concise. Let the other person know at the beginning of the call if you plan to use a speaker phone or record any part of the conversation. Contents Dialogues Susan is at her office, a call from Judy Brontte, a potential client is reaching her for the inquiry of a new product. Dialogues Dialogues Dialogues Dialogues Dialogues Dialogues Dialogues Dialogues Dialogues Dialogues Useful Expressions Useful Expressions Useful Expressions Useful Expressions Useful Expressions Useful Expressions Sample Writing Sample Writing Sample Writing Sample Writing Exercises Exercises Exercises Exercises Exercises Exercises Exercises Exercises Exercises Exercises Exercises Exercises Social Etiquette Social Etiquette Social Etiquette Social Etiquette Social Etiquette Social Etiquette 4. Practical Writing. Task 1: Please write a short telephone message according to the information given below. Part 1 Part 2 Part 3 Part 4 Part 5 Your boss is at a meeting this morning. Mr. Hinger from Tansy International Trade Company called him at 11:20 a.m. about the order quantity of your tableware product, and it is very urgent. Mr.Hinger said he would visit your company tomorrow afternoon at 2:30 p.m. So as the secretary, you may leave a message to your boss and ask him to call back to Mr. Hinger at the first sight of the slip to confirm the appointment. 4. Practical Writing. Task 2: Please write a memo according to the inf