五星级宾馆前厅司机岗位职责中英文版.doc

五星级宾馆前厅司机岗位职责中英文版 Room to have a great start成功的开始 Driver 司机 Hotel Level: 酒店等级： I – V 一-五 Department: 部门： Rooms Division 房务部 Job Band: 职位等级： 9 Reports To: 直属上级： Bell Captain, Concierge, Front Office Manager 行李领班，礼宾主管，前厅部经理 job overview 职位概述 · Provide efficient transport services for guests and hotel executives. 为客人和酒店高管提供交通服务。 At Holiday Inn we want our guests to relax and be themselves which means we need you to: · Be you by being natural, professional and personable in the way you are with people · Get ready by taking notice and using your knowledge so that you are prepared for anything · Show you care by being thoughtful in the way you welcome and connect with guests · Take action by showing initiative, taking ownership and going the extra mile 在假日酒店?，我们希望宾客能尽情放松、做回自己，这意味着我们的团队成员要做到： · 展现真我：在与他人接触时真实自然、形象专业、积极乐观 · 时刻准备：注意观察周围的事物，运用自己的知识，做好应对任何事情的准备 · 体现关爱：对宾客关切周到、热诚欢迎并与他们心意相通 · 积极行动：积极主动、尽职尽责并且要多做一步 Duties and Responsibilities工作职责 · Responsible for safe transfer of guests from all determined locations 负责将客人从所有指定地点安全送达 · Create guest satisfaction through a pleasing personality, effective communication skills and should be first to greet the guest as per time of the day 凭借令人愉快的性格和有效的沟通技巧取得客户的满意，并且总要主动与客人打招呼 · Maintain good knowledge of the city routes locations and hotel facilities 熟知城市路线、地点和酒店设施 · Maintain knowledge of flight timings and assist guest in handling and loading baggage whenever required 知晓航班时间，并按客人要求协助其处理和装载行李 · Maintain a high standard of personal hygiene and be well groomed and well dressed at all times 保持个人卫生， 随时保持个人形象和穿着整洁 · Do utmost to learn names of guests, especially repeat and long staying guests remaining alert to situations to offer assistance 尽力熟知客人的名字，特别是熟客和长包房的客人，注意观察情况以向客人提供协助 · Assist in valet parking when not assigned any duty 在没有工作任务时协助代客泊车 · Maintain detailed knowledge o