英语商务写作复习资料.doc

写作复习资料 填空 What principle can you generalize from this example? Concise and clear 6C原则 准确（Correctness） 清楚（Clarity） 简明（Conciseness） 具体（Concreteness） 完整（Completeness） 礼貌（Courtesy） Memo: Shortened form of _memorandum_ Plural form: memoranda An inter-company or intra-company administrative document ? May be distributed top-down ( from superiors to subordinates ) or bottom-up ( vice versa) May be distributed electronically or in hard copy Letter of adjustment： In all workplace writing, we aim to be courteous, concise and clear and to write accurately. These principles are true even for letters of complaint, which should never be rude or aggressive. Letters of adjustment (responses to complaints) should, of course, be models of tact and politeness The sentence construction and vocabulary you choose for such letters should suit the purpose and the receiver of your document, and should link ideas logically and smoothly. Letters of Complaint A complaint letter requests some sort of compensation for defective or damaged merchandise or for inadequate or delayed services. While many complaints can be made in person, some circumstances require formal business letters. The complaint may be so complex that a phone call may not effectively resolve the problem; or the writer may prefer the permanence, formality, and seriousness of a business letter. The essential rule in writing a complaint letter is to maintain your poise and diplomacy, no matter how justified your gripe is. Avoid making the recipient an adversary. Letters of Complaint 1. In the letter, identify early the reason you are writing to register a complaint and to ask for some kind of compensation. Avoid leaping into the details of the problem in the first sentence. 2. State exactly what compensation you desire, either before or after the discussion of the problem or the reasons for granting the compensation. 3. Provide a fully detailed narrative or description of the problem. This is the evidence. 4. Explain why