Outstanding Cares for Guest Award of January 一月杰出关爱客人奖.pptxVIP

;Outstanding Cares for Associate Award of January 一月杰出关爱员工奖; ? ; ? ; ? ; ? ;Outstanding Cares for Guest Award of January 一月杰出关爱客人奖; 我们快捷服务中心的Venus是一位热心肠又细心的好同事，不管是对客还是与同事相处。资历较深厚的她，乐于为大家排忧解难。下面举一个众多例子中的一个来与大家分享。 Venus is a kind girl from Service Express. She would always like to help other colleagues. Now I would like to share one story about Venus. 在一月份一个晚上，Venus上通宵班时，有一位客人牙痛不已，难以入睡。于是致电快捷服务中心寻求帮助，Venus马上通知礼宾部的同事到酒店附近购买止痛药。但已是深夜，附近的药店都已经关门了。Venus很遗憾地告诉了客人这个消息且建议客人亲自去附近的医院就诊。但客人说明天一早要开会，这样来回会比较折腾。Venus不忍心看到客人难受，让送餐部的同事给客人准备盐水漱口和冰块镇痛。细心的她还让送餐部的同事把盐和水分开，用保温壶准备热水以便客人调到合适的水温。最终客人的疼痛有所缓解也很感谢Venus提供虽细微但很体贴的服务，这时Venus才松了一口气。 One night in Jan, Venus was in over night shift. A guest who felt toothache and called help to Service Express. Venus called concierge to buy some pills for the guest. However, it was too;late and stores all was closed. Venus advised the guest to go to see doctor but guest didn’t want to because the guest needed to have an early meeting in next morning. When Venus understood this situation, she asked colleagues from In-Room Dining to prepare some salt and ice to the guest. The guest was touched by the action of Venus. 对于Venus这只是很平常的事情，但却深深地影响了身边所有的同事且温暖了客人，所以我提名Venus为这个月的关爱客人奖。 Venus’s action influences all colleagues and guests, so I would like to nominate Venus to Outstanding Care for Guest of January.;Outstanding Cares for Business Award of January 一月杰出关爱生意奖;Outstanding Cares for Business Award of January 一月杰出关爱生意奖;Outstanding Cares for Business Award of January 一月杰出关爱生意奖;Outstanding Cares for Business Award of January 一月杰出关爱生意奖;Outstanding Cares for Associate Award of January 2013 2013年1月杰出???爱员工奖; ? ; ? ; ? ; ?