ITIL2011高分通过全真和模拟考题80题EX01172012年验证.pdfVIP

Exin EX0-117 ITIL Foundation (Syllabus 2011) Version: 8.0 Exin EX0-117 Exam Topic 1, Volume A QUESTION NO: 1 Which one of the following is the BEST description of a service request? A. A request from a user for information, advice or for a standard change B. Anything that the customer wants and is prepared to pay for C. Any request or demand that is entered by a user via a self-help web-based interface D. Any request for change (RFC) that is low-risk and which can be approved by the