售楼部保工作手册.pdfVIP

展 览 馆 售 楼 处 秩 序 维 护 部 工 作 手 册 目 录 1.0秩序维护部职责····················································3 2.0秩序维护部组织架构················································3 3.0秩序维护部各岗位职责··············································4 3.1主管岗位职责······················································4 3.2秩序维护领班岗位职责··············································5 3.3秩序维护员岗位职责················································6 4.0各服务岗位工作流程及标准··········································8 4.1秩序维护形象岗工作流程············································8 4.2秩序维护礼仪岗工作流程············································10 5.0工作程序··························································11 5.1车场岗操作规程····················································11 5.2礼仪岗操作规程····················································14 6.0秩序维护部规章制度················································15 6.1对讲机的使用及管理················································15 6.2橡胶棒的使用规定··················································16 6.3手电及应急灯的使用规定············································16 6.4物品放行管理规程··················································16 6.5消防作业管理规程··················································17 6.6突然停电时的处理措施··············································17 6.7仪装规定··························································17 6.8值班制度··························································17 6.9交接班制度························································18 6.10钥匙管理规定·····················································19 6.11内务管理制度·····················································19 7.0 员工行为规范······················································20 8.0质量记录··························································28 1.0秩序维护部职责 售楼部秩序维护部是项目物业管理中心的对客前沿阵地，主要负责为项目内的客人 提供服务，配合销售工作的更好进行，展示项目的高端品质。秩序维护部的工作非常重 要，是实现产品功能的关键所在之一，应严格按照秩序维护部的工作标准提供各种服务。 2.0秩序维护部组织架构 售楼部主管