護理資訊科技創新與品質提升培训讲学.ppt

邁入二十一世紀護理資訊科技創新與品質提升(二);質=斤+斤+貝;品 質;『品質』是一種快樂、 滿足感，甚至是成就感;品質是顧客的滿意創新與卓越;品質是 人、事、物 一切的品質，是 生產力的提升;好的品質 一切工作都很順暢， 有效率有效果。;一、護理品質的定義;Q.A.:Quality Assurance Q.C.:Quality Control Q.A.S.:Quality Assurance System Q.A.P.:Quality Assurance Programs C.W.Q.C.:Company Wide Quality Control T.Q.C.:Total Quality Control;Quality Assurance System(QAS): The connection through organized procedures, achieve the higher degree of excellence. It is input, process, output, and feedback system. It is a systematic, integrated, calculated, rational and technical instrument to evaluate the quality of care. ;Qualit