移动业务qoe量化指标体系的构建跟运用.pdf

第 32 卷第 6 期 电 子 与 信 息 学 报 Vol.32No.6 2010 年 6 月 Journal of Electronics & Information Technology Jun. 2010 一种基于QoS 的QoE 到SLA 映射方法 倪 萍 廖建新 朱晓民 万 里 (北京邮电大学网络与交换技术国家重点实验室 北京 100876) (东信北邮信息技术有限公司 北京 100083) 摘 要：该文提出一种算法 IQoE2QoS(Improved QoE to QoS)，采用模糊理论的方法计算 QoE 到 QoS 的映射。 该算法有 3 重目标：从大量的经验数据中通过计算互信息量方式总结被统计指标之间的关联程度。在大量经验数据 的基础上通过多指标模糊判定理论将用户感知映射到应用层用户 QoS 参数。考虑了用户的 QoE 和 QoS 的双向映 射，并且阐述了得到的 QoE 如何自然映射到 SLA(Service Level Agreement)。通过仿真表明，IQoE2QoS 算法对 用户体验的分类准确度是线性回归算法的 2 到 3 倍。 关键词：网络管理；用户感知；服务质量；机器学习；模糊理论；业务等级协商 中图分类号：TP393.07 文献标识码： A 文章编号：1009-5896(2010)06-1463-06 DOI: 10.3724/SP.J.1146.2008.01486 A Method of QoE mapped to SLA Based on QoS Ni Ping Liao Jian-xin Zhu Xiao-min Wan Li (State Key Laboratory of Networking and Switching Technology, Beijing University of Posts and Telecommunications, Beijing 100876, China) (EBUPT Information Technology Co., Ltd, Beijing 100083, China) Abstract: In this paper an algorithm called IQoE2QoS(Improved QoE to QoS) is presented. This algorithm focus on QoE how to map to QoS based on fuzzy theory. IQoE2QoS presented has three targets: it can give the association degree among indications through calculating the entropy in large data sets. Its purpose is to translate user perception acquired from large experience datasets into pieces of metrics which can be used in lower level QoS. In this paper, a proposition not only illustrating the mapping between QoE and QoS but also the mapping between QoE and SLA is proposed. Emulation s