商场销售英语学习资料.pdfVIP

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商场销售英语学习资料

| Enslishfor CustomerService P EE.+ffJs-ffi First impressions / H-418 I c.eetingthecustomer/ lfr[*,Eiii*: - andpolite. sayingit with a bdghxefsmile a Hello./ Hi. a Howareyou?/How doyoudo? a good good goodevening. day, morning, aIlemoon, Good a (good) / to meeiyou. lts$eat to seeyou- Glad . great(good) again- Its to seeyou a Welcometo our reslaurant/ shop. a your Hopeyouenjoy meal. 2 Helpingthecustomer/[,lDIFI popular itemsofis oneofour items. a) recommend pay need. b) attentionto customer\ . Can I helpyou? CMay) . Wlat canI do fbr you? a Is rhereanlthing I cando for you? a CanI getyouanythjngelse? a Im alwaysatyourservice. . Wouldyou like to try our farnous(food)? 3 cashierwork/ uth hlrtr.tE a) howto count. payments. andveriEingcashor credit/charyecard b) receiving giving receiprs. c) €onectly changeandissuing in to customersonafirsi comefirsxservebasis d) assisting attending point/ e) up-keepingofcleanlinessatlhecadring area. a Totalamounris SGD . Theamountis SGD_. . ThatwouldbeSGD_. a you(cba.nge. Heres . Thankyou.

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