NM Incite Report： The State of Social Customer Service 2012书籍.pdfVIP

State of Social Customer Service 2012 NM Incite’s 2012 State of Social Customer Service Report With the explosion of social media prompting a dramatic change in how people interact with each other and brands, customers are turning to social media for customer service, whether you want them to or not. This report looks at how consumer behavior on social media is impacting customer service and marketing efforts for global brands