《基于排队论的生产流程优化模型研究》-毕业论文.docVIP

上海海事大学本科生毕业设计 PAGE 1 摘 要 随着竞争环境的日益严峻，企业要接受的社会挑战也越来越多，面对快速变化的顾客需求，企业在变幻管理策略的同时也应该有标准化的流程以最有效率的方式满足更多的顾客多变的需求。本文正是在仔细研究企业现有流程的基础上，针对工厂中顾客需排队等待服务这一主要问题，运用鱼骨图的方法分析现有流程导致这一主要问题的原因，针对这些原因并结合流程中涉及的人员、部门、职能等方面运用不同的方法对不同的流程提出优化方案，其目的是为了缩短服务时间，更好地满足顾客需求。最后把排队论的M/M/S/k数学模型跟企业现有的问题相结合，通过量化的方法将优化的结果以准确的数据表示出来，通过比较的方式验证优化方案的优化效果。 关键词：排队论，生产流程，问题分析，优化方案 Abstract With the development of the competition of the world, nearly all of the businesses are facing more and more challenges. To deal with the ever growing and changing demands of the customers, the companies should come up with different strategies as well as the standardized process to improve the efficiency. In this essay, the author searched the problem in processes on the basic of analyzing the now available ones with some methods. To alleviate the stress of long queue of the customers and improve the efficiency in the factory, the optimal program has been carried out in considering the employers, the apartment and the functions. In the end, the author combined the model M/M/S/k in the queuing theory with the practical case to testify the effect and the feasibility of the given optimal program. Key words: queuing theory, production process, problem analysis, optimal program 上海海事大学本科生毕业设计 目 录 TOC \o 1-2 \h \z \u HYPERLINK \l _Toc263600104 目 录 PAGEREF _Toc263600104 \h 1 HYPERLINK \l _Toc263600105 第一章 绪论 PAGEREF _Toc263600105 \h 2 HYPERLINK \l _Toc263600106 1.1研究的背景、意义 PAGEREF _Toc263600106 \h 2 HYPERLINK \l _Toc263600107 1.2研究的现状分析 PAGEREF _Toc263600107 \h 3 HYPERLINK \l _Toc263600108 1.3本论文研究对象目前研究的不足 PAGEREF _Toc263600108 \h 5 HYPERLINK \l _Toc263600109 1.4本论文研究的目标与内容 PAGEREF _Toc263600109 \h 6 HYPERLINK \l _Toc263600110 1.5本文的技术路线 PAGEREF _Toc263600110 \h 6 HYPERLINK \l _Toc263600111 第二章 上海晨讯科技现状分析 PAGEREF _Toc263600111 \h 8 HYPERLINK \l _Toc263600112 2.1企业基本概况 PAGEREF _Toc263600112 \h 8 HYPERLINK \l _Toc263600113 2.2企业的供应链及生产流程概况 PAGEREF _Toc263600113 \h 9 HYPERLINK \l _Toc263600114 2.3供应链