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- 约6.31万字
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- 2018-11-24 发布于福建
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Journal of Service Research
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Customer Equity Management : Charting New Directions for the Future of Marketing
John E. Hogan, Katherine N. Lemon and Roland T. Rust
Journal of Service Research 2002 5: 4
DOI: 10.1177/1094670502005001002
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